Frequently asked questions
Quick answers about trading, payments and your account.
Leverage lets you open a position larger than the money you put in. With 10× leverage, $100 of margin controls a $1,000 position — so every price move counts ten times, for profit and for loss. You can pick anything from 1× to 100×.
No. You trade the price movement: open a Long if you think the price will rise, or a Short if you think it will fall. Your result is the difference between the entry and exit price.
Over 200 markets from one balance: crypto around the clock, plus stocks, forex pairs, commodities like gold and oil, and major indices during their market hours.
Stocks, indices and some commodities follow exchange hours. While a market is closed you can't open or close positions on it — open positions stay as they are and trading resumes when the market reopens.
If the price moves against you and your loss reaches the margin of a position, the position is closed automatically so you never lose more than that margin. The liquidation price is shown before you open a trade.
They close your position automatically at a price you choose: Take Profit locks in a gain, Stop Loss limits a loss. You can set them when opening a trade or add them later from your positions.
A small fee is charged on the position size when you open and when you close a trade — from 0.06% down to 0.02% depending on your VIP tier. Crypto deposits are free; see the Fees page for payment fees.
Choose a coin and network, then send funds to your personal address — or buy crypto with a bank card through one of our partners. Your balance is topped up automatically after the network confirmations.
Open Balance, choose Withdraw and pick where the money should go: a crypto wallet, a bank card or a bank account by IBAN. We review each request before sending — crypto usually leaves within the hour, bank transfers take 1–3 business days. You'll get a notification at every step.
Verification (KYC) keeps your account and funds protected and unlocks withdrawals and higher limits. It takes a few minutes: upload a photo of your ID and we'll do the rest.
A code that adds a bonus to your balance. Enter it in Promo code on the Balance page.
Your tier grows with your total deposits — from Bronze to Diamond. Higher tiers get lower trading fees and extra perks.
Your password is never stored in readable form — not even we can see it. You can also turn on two-factor login in Settings, so a code from your phone is needed to sign in. We'll never ask for your password or those codes — not by email, chat or phone.